Shipments and returns

Shipping your package to you

Packages are generally dispatched between 24 to 48 hours after receipt of payment and are shipped via a major carrier or your local post office with tracking and drop-off without signature. If you prefer delivery with a required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Our Trusted Partners

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Returning your package

biotico Health provides a 100% guarantee of customer satisfaction on all biotico products.

Your satisfaction is our first priority.  To obtain a refund, you must do the following:

  1. Send us an email at returns@bioti.co or fill out our Customer Service form  by clicking here.
  2. Remember to send us the order reference number so we may identify your product easily.
  3. We may contact you regarding your order so please include the best number or email to contact you at.
  4. Once approved, you will be given a Return Merchandise Authorization (RMA) number. To receive your refund, your return must be received at our shipping facility within 30 days of purchase.
  5. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.

 Note: Your RMA Number can be found on the RMA slip on the upper right hand corner across from our logo in your account.

 

Please send your package to:

For the United States:

BHCL Marketing
14710 Coolidge Avenue
Queens, NY 11435

  

For Canada:

biotico Health Canada Limited
2001 Albion Road
Toronto, ON M9W 6V6

  

We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.

We will issue your refund upon receipt of your used and unused containers of biotico products, and as long as no more than 1 bottle has a broken safety seal, we will provide a full refund on your purchase less a $9.99 re-stocking fee.

If your item is defective, please emails us at returns@bioti.co. We will require a description of the problem and upon receipt and review we will immediately send you a replacement product. Thank you for your support.